Administration & Customer Relations Careers

Working closely with colleagues, you will use your organisational skills and communicative nature to efficiently tackle a wide range of tasks with the help of digital tools. Whether it's welcoming our guests, providing assistance or handling customer enquiries in a structured manner – thanks to your reliability, everything runs smoothly. Do you enjoy responding flexibly to requests and finding good solutions for your counterparts? Then apply to join us!

Woman chilling on a cozy couch, wearing headphones and working on her laptop. Perfect work-from-home vibes!

Hybrid.

At Haufe Group, the respective teams decide jointly and independently how they organize their teamwork. Our hybrid work model combines the advantages of remote, independent work and personal interaction. Organize your working hours flexibly to suit the needs of the team and specify your place of work. After all, what ultimately counts is the result.

Three people are smiling and chatting in a modern office environment, while two other people are sitting at a table in the background.

Perspectives.

At Haufe Group you have a wide range of opportunities to develop or reorient yourself in new teams, roles and projects, even across our work and business areas. Further development is part of our DNA – so why not help to shape our change.

A woman gives a presentation to four seated people in a modern office with a flipchart.

Further development.

The personal and professional development opportunities at Haufe Group are as individual as the people themselves. With us, you can expect a learning and consulting program that focuses on your strengths. This way you can expand, with us, into the future.

Health portal, Hansefit, health checks, cross-location summer party, sports events and groups, gym, table football, billiards, table tennis, band practice room.

Use of Haufe e-learning programs, Lexware software and e-books, in-house training courses and in-house programs.

Hybrid collaboration as a combination of office presence and home office, flexible working hours, flat hierarchies, high level of personal responsibility.

Job bike, rental bike station, e-charging stations, bike checks and subsidized public transport.

Free coffee and tea, inexpensive and award-winning company restaurant, packing station on campus.

Onboarding app, welcome days and welcome kit, campus tour, welcome buddy program.

Attractive credit model and company pension scheme.

Our working world is diverse, complex and in continuous flux. At Haufe Group you can actively shape this transformation. You’ll be part of an innovation-driven family business that uses content, software and training to help people work successfully in a self-determined way. We support more than 1 million customers in their sustainable development and in shaping transformation processes.

From Dental Assistant to Customer Service Specialist.

As a Customer Service Specialist at Haufe Group, I handle customer inquiries regarding contract details, subscription cancellations, address changes, or technical issues such as account linking and product downloads. What I enjoy most is the direct contact with customers. It motivates me every time my support is appreciated and I’ve truly been able to help.

In addition to general tasks, I also take on special topics such as cleaning up duplicate entries in customer data or forwarding customer feedback to our product management team. This mix of routine and variety is exactly what makes my job exciting and diverse.

What makes our team of around 22 colleagues so special is the strong sense of unity. Questions are always welcome, and we support one another. I especially value our monthly regulars’ table, where we also have the chance to connect on a personal level.

A career change into this role is absolutely possible - I myself trained as a dental assistant. What I value most are the appreciative corporate culture, the openness within the team, and the many offers available to employees.

Friendly young professional with a striped shirt smiling confidently.

Every day a surprise.

As a Customer Relations Specialist at Haufe Akademie I advise private individuals and employees from companies on further education programs tailored to their personal or professional development goals. I inform participants about changes to events, such as cancellations, rescheduling, or changes of speakers, and stay in direct contact with them throughout the process.

I particularly appreciate being able to contribute my own ideas and take part in improvements. For example, I am currently involved in the transition to SAP S/4 and have been able to further develop in my role through this project.

Our team works closely together, supports one another, and creates a relaxed and warm atmosphere. With short plank challenges between meetings, we stay fit and bring some fun into our daily office routine. We are a diverse team with colleagues from a wide range of industries - from hospitality to retail. What truly matters to us is initiative and the willingness to dive into new topics.

Haufe Group makes it easy to feel at home and offers many opportunities to actively contribute and shape change. That’s what makes it a special employer for me.

Step 1

Online application.

You can find all vacancies here in our job world. If you wish, you can also apply for several positions.

Step 2

Application check.

Our team checks your application in detail. This takes some time, but we’ll get back to you as soon as possible.

Step 3

Get to know us.

For us, it’s important that we fit together professionally and personally. That’s why you get to know your potential team in various interview formats.

Step 4

Selection.

We discuss each step transparently with you, and get in touch with you to discuss whether and how we can work together.

Schritt 5

Onboarding.

From the day you sign your contract, you’ll receive individual onboarding to familiarize you with us before your first day at work.

When can I expect a response to my application?

After we receive your application, you get an automatic confirmation of receipt by e-mail. We will do our best to give you individual feedback on your application as quickly as possible. If you don’t hear from us for a while, you can contact the person listed as contact person in the job posting.

Can I apply for several jobs at the same time?

Yes, of course. It often happens that several jobs have a similar profile.

With temporary positions, are there any opportunities to be taken on permanently?

Yes – Haufe Group is growing. We therefore endeavor to employ suitable colleagues for longer than a time limitation. However, we cannot give a guarantee.